I'm working with ZLINE direct to arrange the return. Their customer service team is reviewing the case and has been very helpful so far? let's see if they admit this model is effectively a disposable unit, once the permanent aerator gets fouled up with mineral deposits and dirt...
It works great. Glad I made the purchase.
We were actually surprised. This is a very nice fire pit. We did, however change the rock to fire glass which really made it Pop works as advertised. No issues were very happy with it.
I’m glad we got it on sale as it really makes it more affordable
We are enjoying our double oven fuel range. it bakes better than any oven we've ever had, and we love the rotisserie function in both ovens. The color fits beautifully in kitchen and the burners are great. Our main complaint is I let the salesperson know that we use propane and even though a propane conversion kit was provided, it requires a trained technician to convert it. This cost us an additional $500 to have done. Had this not been the case we would rate the purchase 5 stars. In addition, the 3rd party delivery service dropped off the oven, left it on the pallet in our kitchen and did not remove the box or trash after uncarting it. This left a sour taste in our mouth.
Part doesn't work with my wood stove (I would like to send it back) so I contacted customer service via email and they told me I have to contact customer service @myfireplaceproducts. I contacted them via email and they are telling me I have to get in contact with primply.