Track My Order

Looking to track your order? When your Order ships out, you will
receive a Shipping Confirmation email from support@primeply.co with your tracking number included in it.


Depending on the product ordered, the e-mail could take up to 7
business days to be sent. Once you receive the email, follow
these steps to easily check on your delivery status.


1. VISIT THE WEBSITE:  HTTPS://WWW.17TRACK.NET/EN

2. ENTER YOUR TRACKING CODE, PROVIDED IN THE
SHIPPING CONFIRMATION EMAIL.



3. CLICK THE “TRACK” BUTTON

If you are facing any type of issues during this process, please email our support immediately at support@primeply.co and ask for Tracking Information.

Please keep in mind that not all of our inventory is stored in a single place. We are working with multiple designers and private suppliers from Europe and the United States, and we also own three warehouses in different parts of the world.

When you purchase multiple products in a single order, please be aware that your products will arrive in different packages and maybe a few days apart, and this is completely a normal process.

For any questions about this, please visit our Contact page.

AVERAGE HANDLING AND SHIPPING TIME

UNITED STATES OF AMERICA:

  • 2-5 business days average processing time;
  • 10-20 business days average shipping period (the shipping time may be affected if one of the ordered items is in very high demand or if there are any holidays going on);

THE UNITED KINGDOM, CANADA & AUSTRALIA:

  • 2-5 business days average processing time;
  • 10-20 business days average shipping period (the shipping time may be affected if one of the ordered items is in very high demand or if there are any holidays going on);

OTHER COUNTRIES:

  • 2-5 business days average processing time;
  • 10-25 business days average shipping period (the shipping time is also affected if one of the ordered items is in very high demand;

Please be aware that any order can, however, take more than 20 business days to arrive, depending on many factors, such as holidays, products ordered, location, etc.

Note: The process can take a little longer for products that are in high demand, and/or also during the busy Christmas period.

    For more information please visit our Contact page.