Looking to track your order? When your order ships, you will receive a Shipping Confirmation email from support@mybbqdirect.com with your tracking number included.

HOW TO TRACK YOUR ORDER

Use our tracking page: Track My Order — enter your order number and email, or your tracking number.

Please note it may take 1-2 business days for tracking to update in the system after your order ships. Your order is most likely on its way even if tracking hasn't fully updated yet.

Please keep in mind that orders ship from multiple USA warehouses and fulfillment centers. When you purchase multiple products in a single order, your products may arrive in separate packages and possibly a few days apart — this is completely normal.

AVERAGE HANDLING AND SHIPPING TIME

  • Processing: 1-3 business days
  • US delivery: 5-15 business days after shipment (estimates — large items ship LTL freight with a scheduled delivery appointment)

Please be aware that delivery dates are estimates and can be affected by holidays, high demand, carrier delays, and freight appointment availability. See our Shipping Policy for full details.

If you are facing any issues during this process, please email us at support@mybbqdirect.com or call (708) 765-6925 and ask for tracking information.