Once you place an order on our website, you will receive a confirmation email from our team notifying you about your most recent purchase with us. You can chat with us using our live chat option or give us a call if you have any additional questions.
Do you offer Free Shipping?
Yes, we offer Free Shipping on orders delivered by FedEx Ground, FedEx Freight, or other comparable couriers.
Most of our orders will be shipped via USPS & FedEx, UPS or 3rd party LTL Freight Shipping.
International Orders will be shipped depending on the fulfillment center the product is from. Most of the time, international orders will be shipped via DHL or EMS shipping service or a 3rd party LTL International Freight Shipping Courier.
- Average transit times to the United States: 5 - 15 Business days (Estimate)
- Express Shipping (Priority Shipping) - 3 - 7 Business Days (Estimate)
- Average transit times to International: 7 - 25 Business days (Estimate)
All delivery dates listed on our website are estimates. Delivery dates are not guaranteed and subject to change based on courier shipping times, warehouse processing time and delivery appointment availability.
Therefore, these shipping times are estimates and the exact delivery time depends on your location. If you have any additional questions, contact us at support@mybbqdirect.com.
|
Destination
|
Estimated Shipping Times
|
|
United States
|
5-15 business days (UPS, USPS, FedEX)
|
|
Canada
|
7-25 business days (DHGATE, EMS)
|
|
Europe
|
7-25 business days (DHGATE, EMS)
|
|
Australia, New Zealand
|
7-25 business days (DHGATE, EMS)
|
|
Mexico, South America, Central America
|
7-25 business days (DHGATE, EMS)
|
|
Russian Federation
|
7-25 business days (DHGATE, EMS)
|
|
Hong Kong, China
|
7-25 business days (DHGATE, EMS)
|
*Please note these shipping times are estimates and does not include our processing time of 1-3 business days.
WHERE ARE YOU CURRENTLY LOCATED?
We are located in NY but we ship all across the continental US and other places in the country.
WHY IS THERE SHIPPING FEES ASSOCIATED WITH MY ORDER?
Due to unforeseen circumstances, there may be times that the vendor of your order may incur an additional charge on your item(s) due to the specific region of where you are shipping your order to. If that, or for any other reason, such may incur, we will reach out to you to quickly alert you of the additional fees associated with your order.
The customer is responsible for any additional fees levied by the shipping carrier. These can happen when clients ask for the courier to provide additional services or ask for the delivery to be delayed. These are out of our control and are charged by the carrier.
Did you refuse your shipment? Shipments that are refused will be returned to the warehouse and will be treated as a return right away. As per our return policy, which can be found here, there will be a restocking fee applied to your order.
We do not ship to PO Boxes.
We do not ship to Alaska, Hawaii, Puerto Rico, Guam, Northern Marina Islands, United States Virgin Islands, any outlining mainland USA islands.
If you have any additional questions on incurring additional shipping fees, feel free to contact us by email or phone for further clarification.
WILL I RECEIVE A TRACKING NUMBER?
Each order will be presented with a tracking number after the order is placed. You will receive the updated information on the email you provided with us during checkout. Please note that sometimes, due to our various fulfillment centers, your item(s) may not ship individually or may not arrive in the same packaging. Please do not be alarmed and please be assured your package is on its way. If you have any questions, simply contact our customer support team. Want to track your order? Click here!
I PROVIDED A WRONG ADDRESS
If you provided us with the wrong address, or you may have misspelled or inputted incorrectly, please do not worry. Simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@mybbqdirect.com. If the address is wrong, we can correct this within 24 hours.
DID YOUR ITEM NOT ARRIVE YET?
If your item did not arrive yet, please don't worry. First, go to our "Track Your Order" page to locate the status of your order. Please note that it may take 1-2 business days for your information to update with the system.
LTL Freight Shipments
All appliance orders are shipped via Freight / LTL. To arrange shipments with Freight or LTL, the shipping carrier will schedule a call for delivery. During time of delivery, a person, 18 years or older, must be present to sign and accept the shipment of the order.
Shipping includes one delivery attempt: If the first delivery attempt is not accepted and requires a second delivery attempt, the customer is subject to a an additional delivery fee that is set by the shipping carrier.
Delivery Window:
If you want to change your shipping address - once an order has been shipped, the address can not be changed. In some cases we can reroute the address but there may be an additional fee that is charged by MyBBQDirect. That fee is out of our control and ultimately determined by the shipping carrier. The average fee can estimate from $100-500+ depending on the carrier.
The carrier will provide options to deliver your freight order. If you are unable to accept the delivery, the carrier will return the item back to the sender of the shipment or will begin to charge a storage fee.
If the package is refused and returned to the sender, it will be treated as a return and a restocking fee will apply, as per our return policy.
What happens if my package arrives damaged?
If your item arrives damage, we are happy to help provide support. Please contact us right away at the point of delivery with your order number and photos of the damage to support@mybbqdirect.com within 48 hours of receiving your order. After 48 hours, damage replacements may be denied.
Once confirmed, we will send you a return label for the damage item and once the return is picked up, we will send a replacement order to you right away.
If an appliance is installed and incurred damage, we can not replace or repair those damages.
Before you confirm delivery, please individually inspect to verify that the item is in proper condition. We individually inspect to verify that our packages leave the facility in brand-new condition.
Even if the package appears slightly damaged, please write "Package Damaged" and let us know right away. If the package looks significantly damaged, you may refuse the delivery.
Once return shipment has been validated, we will send you one right away.
If you have already opened the package and discover missing or damaged components, kindly get in touch with us right away. We will send you replacement components at no additional cost. We have just 48 hours to submit a freight claim
Any parts you might be missing will be shipped to you at no cost to you.
STILL HAVE A QUESTION?
If we were unable to answer all of your questions, please do not hesitate to speak with us via email or phone. We will do our best to respond within 24-48 hours.
Click here to see Returns Policy.
Click here to see Shipping & Information
Click here to see Privacy Policy
Click here to see Terms and Conditions Policy
Want to Track Your Order? Click Here!
